Information You Provide To Us

The information we collect depends on how you interact with Hamza Ki Marzi.

We may collect information such as:

• Your full name
• Phone number
• WhatsApp number
• Email address
• Billing address
• Shipping or delivery address
• City and delivery area
• Order information
• Products purchased
• Customer account information
• Customization requests
• Product inquiries
• Customer-support messages
• Return or replacement requests
• Reviews or feedback
• Marketing preferences

If you contact us through WhatsApp, phone, email or a website form, we may retain the information you provide where reasonably necessary to respond to you and provide our services.

Payment & Transaction Information

When you place an order, payment-related information may be processed by Hamza Ki Marzi and/or the payment service provider used for your transaction.

Depending on the payment method, information may include:

• Payment method
• Transaction status
• Order value
• Amount paid
• Payment confirmation
• Limited transaction details

Where payments are handled directly by an independent payment provider, we may not receive or store your complete card, bank-account or other sensitive financial credentials.

For Cash on Delivery orders, we may retain information required to confirm, dispatch, deliver and maintain a record of your order.

Information Collected Automatically

When you visit our online store, certain technical information may be collected automatically through Shopify, cookies, analytics services, pixels, logs or similar technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location
• Pages viewed
• Products viewed
• Time spent on the website
• Referring website or traffic source
• Cart activity
• Checkout activity
• Interactions with advertising
• Cookie or device identifiers

This information helps us understand, operate, protect and improve the website and customer experience.

Cookies & Similar Technologies

Hamza Ki Marzi may use cookies, pixels, tags and similar technologies for purposes such as:

• Website functionality
• Remembering preferences
• Shopping-cart functionality
• Checkout functionality
• Security and fraud prevention
• Website analytics
• Measuring advertising performance
• Understanding customer behaviour
• Improving website performance
• Personalizing content or advertising where applicable

You may be able to control certain cookies through your browser settings or available website privacy controls.

How We Use Your Personal Information

Order Processing

We may use your information to:

• Confirm orders
• Process transactions
• Prepare products
• Arrange customization where requested
• Prepare orders for dispatch
• Arrange delivery
• Provide available tracking information
• Contact you about your order

Customer Support

We may use your information to:

• Answer product questions
• Provide measurements or specifications
• Send requested product photos or videos
• Discuss customization
• Handle complaints
• Assist with returns or replacements
• Resolve delivery issues
• Provide after-sales support

Security & Fraud Prevention

Information may also be used to verify orders, detect suspicious activity, prevent fraud and protect our customers, website and business.

WhatsApp, Phone, SMS & Email

We may contact you using information you have provided when communication is reasonably necessary in connection with your order, inquiry or customer-support request.

Communication may occur through:

• WhatsApp
• Phone calls
• SMS
• Email

We may contact you about:

• Order confirmation
• Product availability
• Customization details
• Delivery confirmation
• Shipping arrangements
• Tracking information
• Customer support
• Returns and replacements
• Requested product photos or videos

Where permitted, we may also send product updates, promotions, offers or other marketing communications.

Analytics & Advertising

We may use analytics, advertising and measurement services to better understand how visitors interact with our website, products and marketing.

These services may help us:

• Measure website traffic
• Understand product interest
• Measure advertising performance
• Understand customer journeys
• Improve website performance
• Show more relevant advertising where applicable

Third-party providers may use cookies, pixels, device identifiers or similar technologies according to their own privacy policies.

Who We May Share Information With

We may share personal information where reasonably necessary to operate our ecommerce business.

Shopify & Technology Providers

Our website is powered by Shopify. Shopify and other technology providers may process information required to host, operate, maintain, secure or improve the online store.

Courier & Logistics Providers

Necessary order and delivery information may be provided to courier or logistics companies used to deliver your parcel.

Payment Providers

Information may be shared with payment providers where required to process or verify a payment.

Communication Providers

We may use providers that support email, SMS, WhatsApp or other customer communications.

Analytics & Marketing Providers

Where enabled, analytics and advertising providers may process certain information to measure performance and engagement.

Legal & Professional Requirements

We may provide information to advisers, regulators, courts, government bodies or other authorities where reasonably necessary to comply with applicable law or protect legal rights.

Do We Sell Your Personal Information?

Hamza Ki Marzi does not sell or rent customer personal information for money.

However, ecommerce, analytics, marketing and technology providers may process information where required for the services they provide to us.

Depending on applicable privacy laws, some advertising-related activities may legally be described as “sharing” even where personal information is not sold for money.

Information Required For Delivery

To deliver an order, we may provide the courier or logistics service with information such as:

• Customer name
• Phone number
• Delivery address
• City
• Delivery instructions
• Parcel or order information
• Cash on Delivery amount where applicable

Courier and logistics companies may process this information according to their own operational and privacy requirements.

Shopify & Other Third-Party Services

The Hamza Ki Marzi online store is powered by Shopify.

Shopify and other service providers used by the store may process certain personal information when you visit, browse, purchase or otherwise interact with our website.

These independent providers may process information according to their own privacy policies and legal obligations.

Third-Party Websites & Social Media

Our website may contain links to other services including:

• Instagram
• YouTube
• Courier tracking websites
• Payment services
• Other external platforms

We are not responsible for the independent privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any third-party service before providing information directly to it.

How We Protect Your Information

We take reasonable administrative, technical and organizational steps intended to protect personal information against:

• Unauthorized access
• Misuse
• Loss
• Alteration
• Unauthorized disclosure

How Long We Keep Information

We may retain personal information for as long as reasonably necessary for purposes such as:

• Order records
• Customer support
• Customization records
• Returns and replacements
• Fraud prevention
• Resolving disputes
• Accounting or business records
• Legal or regulatory obligations

Different types of information may be kept for different periods.

Your Privacy Choices

Depending on applicable law and the circumstances, you may ask us to:

• Provide information about personal data we hold about you
• Correct inaccurate information
• Update your personal details
• Delete certain personal information
• Stop certain marketing communications
• Withdraw marketing consent where applicable
• Explain how certain information is being used

Some requests may be subject to legal or operational limitations.

For example, we may need to retain certain order or transaction information for accounting, fraud prevention, dispute resolution or other legitimate legal purposes.

Marketing Opt-Out

You may ask us to stop sending promotional communications at any time.

You may:

• Use an unsubscribe option where available
• Contact Hamza Ki Marzi directly

Even after opting out of promotional messages, we may still contact you where necessary about active orders, deliveries, payments, returns or customer-support matters.

Children's Privacy

Our ecommerce services are not specifically directed toward children who are not legally able to provide the required information or consent.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us so the matter can be reviewed.

Processing Outside Pakistan

Although Hamza Ki Marzi serves customers in Pakistan, some ecommerce, cloud, analytics, communication, advertising or technology service providers may operate in other countries.

As a result, certain information may be processed or stored outside Pakistan by those service providers.

Those providers may be subject to the laws and privacy requirements of the locations where they operate.

When Information May Be Used Or Disclosed

We may collect, retain, use or disclose information where reasonably necessary to:

• Comply with applicable laws
• Respond to lawful government or court requests
• Detect or prevent fraud
• Protect customers
• Protect Hamza Ki Marzi and its legal rights
• Investigate misuse of our services
• Establish, exercise or defend legal claims

Changes To This Privacy Policy

We may update this Privacy Policy when reasonably necessary to reflect changes in:

• Our business practices
• Website functionality
• Technology
• Third-party services
• Legal or regulatory requirements

When the policy is updated, the “Last Updated” date shown near the top of this page may also be updated.

Privacy Questions & Requests

If you have a question about this Privacy Policy, how your information is handled, or you would like to make a privacy-related request, please contact us.

Please provide enough information for us to understand your request and respond appropriately.