3-Day Return & Replacement Request Period

If there is an eligible issue with your order, you must contact Hamza Ki Marzi within 3 days of receiving the product.

Depending on the circumstances, you may request:

• Return
• Replacement
• Exchange
• Refund where applicable

Please Check Your Product Immediately

We recommend inspecting your order carefully as soon as it arrives.

Please check:

• The correct product was delivered
• Product size or variation
• Quantity
• Visible condition
• Mirror, glass or acrylic surfaces
• Wooden parts and finishing
• LED lights and electrical components where applicable
• Included accessories or parts

Request Product Photos or Videos Before Ordering

If you would like a closer look before purchasing, you are welcome to contact us on WhatsApp and request available photos or videos of the product.

This can help you better understand:

• Design
• Colour
• Size
• Wood grain or natural variation
• Lighting effect
• Product appearance
• Other visible details

Return Eligibility

For a product to qualify for an eligible return, it should generally be:

• Unused
• Undamaged
• Unmodified
• Complete
• In the same condition in which it was received
• In its original packaging where reasonably possible
• Returned with all included parts and accessories

We may also request your order number, ordering phone number, photographs, videos or other reasonable proof of purchase.

Natural & Handcrafted Variations

Some Hamza Ki Marzi products are handcrafted or made using natural materials such as wood.

Because of this, small differences may naturally occur in:

• Wood grain
• Colour tone
• Texture
• Pattern
• Finishing
• Minor handcrafted details

Customized & Made-to-Order Products

Products created specifically according to a customer's requested size, design, personalization, modification or other custom requirement may not be eligible for a change-of-mind return.

However, if a customized product arrives damaged, materially different from the confirmed order, or with a suspected manufacturing issue, please contact us within the 3-day period so we can review the matter.

Damaged, Defective or Incorrect Items

Please contact us within 3 days if you receive:

• A visibly damaged product
• An incorrect product
• An incomplete order
• A product with a suspected manufacturing defect
• A product damaged during delivery

We may request:

• Clear photographs of the issue
• A short video showing the problem
• Photos of the packaging
• Your order information

After review, an appropriate solution may include repair, replacement, replacement of an affected part, exchange or refund where applicable.

Damage After Delivery

Returns, replacements or refunds may not be approved where damage occurs because of:

• Improper use
• Dropping or physical damage
• Water or liquid exposure
• Unauthorized modification
• Incorrect installation
• Incorrect electrical connection
• Using unsuitable cleaning materials
• Failure to follow care instructions
• Normal wear and tear

Items That May Not Qualify for Change-of-Mind Return

A product may not qualify for a change-of-mind return if it has been:

• Used
• Installed
• Modified
• Damaged after delivery
• Altered or personalized
• Returned incomplete
• Returned with missing accessories or components
• Custom-made according to the customer's request

Refund Process

Once an approved return is received, the product will be reviewed to confirm its condition and eligibility.

If the refund is approved, our team will inform you of the available refund method and next steps.

Processing time may vary depending on the payment method, banking system or payment provider.

Returning a Product

Please do not send a product back without contacting Hamza Ki Marzi first.

Our team will provide the applicable instructions after reviewing your request.

Return delivery arrangements or charges may depend on:

• Reason for return
• Product size
• Product weight
• Delivery location
• Courier availability

We Recommend Recording an Unboxing Video

For delicate or valuable products, especially infinity mirrors, lamps and décor items, we strongly recommend recording a continuous unboxing video when opening the parcel.

An unboxing video may help us verify:

• Transit damage
• Broken mirror or acrylic surfaces
• Missing components
• Incorrect items
• Packaging condition

Request a Return, Replacement or Refund

Contact Hamza Ki Marzi within 3 days of receiving your order.

Please provide:

• Your name
• Order number or ordering phone number
• Product name
• Reason for the request
• Clear photographs where applicable
• A video showing the issue where applicable

Our team will review the information and guide you through the next steps.