Order Confirmation & Processing

Orders are prepared for processing after they have been received and confirmed.

For certain handcrafted, customized, fragile or higher-value products, our team may contact you through WhatsApp or phone before dispatch.

This may be done to confirm:

• Your order details
• Customer name
• Phone number
• Delivery address
• Product variation or customization
• Applicable delivery arrangements

Estimated Delivery Time

Delivery time depends on the product, destination, courier availability and whether the item requires customization or additional preparation.

After your order has been confirmed, our team can provide you with an estimated delivery timeframe.

Delivery may take longer because of:

• Remote delivery locations
• Courier service limitations
• Weather conditions
• Road closures
• Public holidays
• High parcel volumes
• Fragile or oversized packaging
• Customized production requirements

Delivery Across Pakistan

Hamza Ki Marzi delivers orders to customers across Pakistan, subject to courier coverage and product-specific delivery requirements.

Some remote or difficult-to-access areas may require additional delivery time or special delivery arrangements.

Delivery & Shipping Charges

Shipping charges may depend on the product size, weight, packaging requirements and delivery destination.

Certain fragile, large or specially packed products may require additional courier or transport charges.

Where an additional shipping charge applies, our team may contact you before dispatch to confirm the amount and delivery arrangement.

Infinity Mirrors, Glass & Delicate Décor

Some Hamza Ki Marzi products contain mirror, glass, acrylic, lighting components or handcrafted decorative elements.

These items require careful packaging and handling during transportation.

Additional protective packaging may be used for:

• Infinity mirror lamps
• Mirror décor
• LED products
• Decorative lamps
• Wood-and-glass creations
• Other delicate handcrafted pieces

Payment At Delivery

Cash on Delivery may be available for eligible orders and delivery locations.

Availability can depend on:

• Product type
• Order value
• Delivery city
• Courier service
• Customization requirements

For certain custom or special-order products, an advance payment may be required before production or dispatch.

Inspect Your Parcel When Possible

If the courier allows parcel inspection before acceptance, we recommend checking the package carefully.

Please look for:

• Visible parcel damage
• Crushed or heavily damaged packaging
• Broken mirror or glass
• Incorrect product
• Missing items
• Other obvious delivery-related damage

Please Record Your Unboxing

We strongly recommend recording a continuous video while opening your parcel, particularly for infinity mirrors, lamps, glass products and other delicate items.

An unboxing video can help verify:

• Transit damage
• Broken components
• Missing items
• Incorrect products
• Packaging condition upon arrival

If there is a problem with your order, please keep the original packaging while your case is being reviewed.

Want More Photos or Videos?

If you would like a closer look before ordering, contact us through WhatsApp and ask for available product photos or videos.

This can help you better understand:

• Product appearance
• Size and proportions
• Colour
• Wood grain
• Lighting effects
• Infinity mirror effects
• Product design and finishing

Provide Accurate Delivery Information

Customers are responsible for providing accurate delivery information.

Please make sure your order includes:

• Correct customer name
• Active phone number
• Complete delivery address
• Correct city
• Area or locality
• Nearby landmark where helpful
• Any important courier instructions

Please also ensure someone is available to receive the parcel when the courier attempts delivery.

Failed Delivery Due To Customer Information

Hamza Ki Marzi cannot be responsible for delivery delays or failed attempts resulting from incorrect or incomplete information provided with the order.

This may include:

• Incorrect address
• Incorrect phone number
• Incomplete delivery details
• Customer unavailability
• Failure to respond to courier calls

Order Tracking

Where tracking is available, shipment information may be shared after your order has been dispatched.

Tracking information may include:

• Courier name
• Tracking number
• Tracking link
• Dispatch confirmation

Tracking availability depends on the courier or transportation service used for your order.

Unexpected Delays

We always aim to have orders delivered as smoothly as possible, but courier delays can occasionally occur.

Possible causes include:

• Courier operational delays
• Weather conditions
• Road closures
• Public holidays
• High courier volumes
• Remote destinations
• Unexpected transportation problems
• Fragile parcel handling requirements

If your order appears to be taking longer than expected, contact our team and we will assist you in checking its status.

Failed or Returned Deliveries

A parcel may be returned to us when delivery cannot be completed.

This may happen because:

• The address was incorrect
• The phone number was incorrect
• The customer was repeatedly unavailable
• The courier could not contact the customer
• The customer refused a confirmed order
• Other customer-side delivery issues occurred

Before the parcel is dispatched again, we may require confirmation of the delivery information and any applicable re-delivery charges.

Made-To-Order & Customized Products

Customized products may require additional preparation or production time before they are ready for shipment.

Estimated completion and delivery time can vary according to:

• Requested design
• Product size
• Materials required
• Complexity of customization
• Production workload

Our team can discuss the expected timeframe with you when confirming your customized order.

Shipping Is Separate From Our Return Policy

Delivery and shipping terms are separate from the Hamza Ki Marzi Return, Replacement & Refund Policy.

If your item arrives damaged, incorrect or with another eligible issue, please contact us within the return-request period described in our Return Policy.

Please avoid using, modifying or installing a product with a suspected delivery-related problem before contacting our team.

Need Help With Delivery?

Contact Hamza Ki Marzi for questions about shipping, order confirmation, tracking, delivery delays, product videos, damaged parcels or customized-order delivery.