Agreement To These Terms

By accessing our website, placing an order, requesting customization, purchasing a product or otherwise using Hamza Ki Marzi services, you acknowledge these Terms together with our applicable store policies.

Throughout these Terms:

• “Hamza Ki Marzi,” “we,” “us” and “our” refer to Hamza Ki Marzi.
• “Customer,” “you” and “your” refer to a visitor, buyer or user of our services.
• “Product” includes items offered through our store or confirmed custom orders.

Creative & Handcrafted Products

Hamza Ki Marzi is an online store focused on creative, decorative and functional products.

Our products may include:

• Infinity mirror lamps
• Infinity flower décor
• Infinity key holders
• Mirror candle lamps
• Wooden décor
• Wooden bowls
• Decorative display pieces
• Customized creations
• Other creative products

Some products may involve natural materials, handmade finishing, electrical components, mirrors, acrylic, decorative elements or a combination of these.

Using Our Services

By placing an order, you confirm that you are legally able to enter into the transaction or are doing so with appropriate authorization or supervision where required.

You must not use our website, products or services for unlawful, fraudulent or unauthorized purposes.

Placing An Order

When ordering, you agree to provide accurate information, including where applicable:

• Your name
• Active phone number
• WhatsApp number
• Complete delivery address
• City and area
• Correct product
• Quantity
• Selected variation
• Customization requirements
• Other information reasonably required to complete your order

Submitting an order does not necessarily mean that the order has been finally accepted or dispatched.

Order Verification

We may contact you before dispatch or production to verify important order information.

This may include:

• Product selection
• Customization
• Delivery address
• Phone number
• Product availability
• Shipping arrangements
• Advance payment where applicable

If we cannot contact you using the information provided, your order may be delayed or cancelled.

Order Cancellation Or Refusal

We may refuse, hold or cancel an order where reasonably necessary, including situations involving:

• Incorrect or incomplete customer details
• Suspected fraud
• Product unavailability
• Website or pricing errors
• Duplicate orders
• Failure to confirm an order
• Delivery limitations
• Repeated refusal of confirmed orders
• Misuse of Cash on Delivery
• Other circumstances preventing reasonable fulfilment

If an order we cancel has already been paid, any applicable refund will be handled according to the payment method and circumstances.

Product Information & Pricing

We aim to present our products, prices, dimensions, descriptions, specifications and photographs accurately.

However, genuine errors may occasionally occur involving:

• Price
• Product description
• Measurements
• Specifications
• Availability
• Colour
• Images
• Promotions

We may correct genuine errors or update information when needed.

If a significant error affects an order, we may contact you before fulfilment so the issue can be resolved.

Photos, Videos & Display Differences

We make reasonable efforts to represent our products accurately. However, the appearance you see on a screen may vary slightly because of:

• Screen brightness
• Device settings
• Photography lighting
• Camera settings
• Viewing angle
• Lighting conditions

If you would like to see a product more closely before ordering, you may contact us through WhatsApp and request available product photos or videos.

Natural Materials & Handmade Differences

Some Hamza Ki Marzi products are handmade or use natural materials such as wood.

Small differences may therefore occur in:

• Wood grain
• Texture
• Natural colour tone
• Pattern
• Finishing
• Handcrafted decorative details

Customized & Made-To-Order Products

Customers may contact Hamza Ki Marzi to discuss selected customized products or creative ideas.

Where we agree to create a customized item, the customer is responsible for carefully confirming:

• Measurements
• Design
• Text or personalization
• Colour preference
• Product features
• Reference images
• Other agreed requirements

Production may begin after the specifications and any required payment have been confirmed.

Payments & Cash On Delivery

Available payment methods may vary depending on the order, product and delivery location.

Cash on Delivery may be available for eligible orders.

Certain customized, special-order, high-value or otherwise specified items may require an advance payment before production or dispatch.

Where payment is processed through a third-party provider, that provider may also apply its own terms and policies.

Shipping & Delivery

Shipping and delivery are governed by our separate Shipping & Delivery Policy.

Delivery timing and charges may depend on:

• Delivery location
• Product availability
• Product size
• Product weight
• Fragile packaging requirements
• Courier availability
• Customization or production time

Delivery estimates are approximate and may be affected by circumstances outside our reasonable control.

Inspect Your Product

Customers should inspect their parcel and product as soon as reasonably possible after delivery.

Please check:

• Correct product
• Quantity
• Visible condition
• Mirror or acrylic surfaces
• Wooden components
• LED or electrical components where applicable
• Included accessories

3-Day Return & Replacement Requests

Eligible issues may qualify for a return, replacement, exchange or refund request according to our separate Return, Replacement & Refund Policy.

Customers should contact Hamza Ki Marzi within 3 days of receiving an order where they believe an eligible problem exists.

Products submitted for an eligible return will generally need to remain:

• Unused
• Undamaged
• Unmodified
• Complete
• With included accessories
• In appropriate original condition

Damaged, Incorrect Or Defective Products

If you believe your product arrived damaged, incorrect, incomplete or with a suspected manufacturing issue, contact us within the applicable policy period.

We may request:

• Order information
• Photos
• Video showing the reported problem
• Packaging photographs
• Unboxing video where available

Depending on the circumstances, an appropriate solution may include:

• Technical assistance
• Replacement of an affected component
• Repair where appropriate
• Product replacement
• Refund where applicable

Proper Use & Customer-Caused Damage

Customers are responsible for using products according to their intended purpose and applicable care or installation instructions.

Damage caused by circumstances such as the following may not be considered a manufacturing defect:

• Dropping or impact damage
• Water exposure
• Incorrect installation
• Improper electrical connection
• Unauthorized modification
• Using abrasive cleaning materials
• Misuse
• Negligence
• Failure to follow reasonable care instructions
• Physical damage after delivery

Dimensions & Product Selection

Before ordering, customers are responsible for reviewing available product information such as:

• Height
• Width
• Depth
• Materials
• Features
• Intended use
• Installation requirements where applicable

If you are uncertain about a product, please ask us for clarification before placing your order.

Accurate Delivery Information

Customers must provide accurate delivery details and remain reasonably available to receive courier calls and parcels.

We are not responsible for delays caused by customer-side circumstances such as:

• Incorrect address
• Incorrect phone number
• Incomplete address
• Customer unavailability
• Failure to respond to courier calls
• Incorrect city or area

Additional re-delivery charges may apply where a parcel must be shipped again because of customer-provided information or customer unavailability.

Discounts & Special Offers

Hamza Ki Marzi may occasionally offer discounts, promotions, bundles, promotional codes or special pricing.

Unless otherwise stated:

• Offers may have expiry dates
• Stock may be limited
• Eligibility may vary by product
• Offers may not always be combined
• Genuine pricing or promotional errors may be corrected

Personal Information

Personal information collected through our website, orders and customer communications is handled according to our Privacy Policy.

Certain information may need to be processed or shared with service providers such as:

• Shopify
• Courier companies
• Logistics providers
• Payment providers
• Communication services
• Analytics or marketing providers

This may occur where reasonably necessary to operate the store and provide our services.

External Services & Links

Our website may use or link to independent services, including:

• Shopify
• Payment providers
• Courier tracking websites
• Instagram
• YouTube
• Analytics platforms
• Other external services

These services operate according to their own terms, availability and privacy practices.

We do not control independent third-party websites or their separate activities.

Our Content & Creative Work

Unless otherwise stated, content created or owned by Hamza Ki Marzi may include:

• Brand name
• Logo
• Product concepts
• Original photographs
• Original videos
• Product presentation
• Website copy
• Graphics
• Marketing material
• Original creative content

You may not unlawfully copy, reproduce, impersonate, distribute or commercially exploit our protected content without appropriate permission.

Customer Content

If you voluntarily provide a review, testimonial, suggestion, photograph, video or other feedback, you confirm that you have the right to provide it and that it is lawful.

Content must not be:

• Fraudulent
• Defamatory
• Threatening
• Abusive
• Illegal
• Malicious
• Infringing on another person's rights
• Containing malware or harmful code

We may moderate content on platforms that we control where reasonably necessary.

Misuse Of Our Website Or Services

You must not use Hamza Ki Marzi services to:

• Commit unlawful activity
• Commit or attempt fraud
• Provide intentionally false information
• Interfere with website security
• Introduce malicious software
• Attempt unauthorized access
• Impersonate another person or business
• Violate intellectual-property rights
• Harass or threaten others
• Abuse our customer-support team
• Misuse Cash on Delivery services

Serious or repeated misuse may result in restriction of access to our services or refusal of future orders where reasonably necessary.

Website Access

We aim to keep our online store available and functioning properly, but uninterrupted or error-free access cannot always be guaranteed.

Temporary interruptions may occur because of:

• Maintenance
• Hosting issues
• Technical problems
• Network outages
• Security issues
• Third-party service interruptions
• Events outside our reasonable control

Customer Use & Responsibility

To the fullest extent permitted by applicable law, Hamza Ki Marzi will not be responsible for losses resulting solely from circumstances such as:

• Customer misuse of a product
• Incorrect installation
• Improper electrical connection
• Unauthorized modification
• Failure to follow care or usage instructions
• Physical damage caused after delivery
• Incorrect customer delivery information
• Events outside our reasonable control

Delays Outside Our Reasonable Control

We may not be responsible for delays or inability to perform an obligation where materially affected by events reasonably beyond our control.

Examples may include:

• Severe weather
• Flooding
• Road closures
• Natural disasters
• Courier disruption
• Transportation disruption
• Government restrictions
• Internet or telecommunications outages
• Other comparable events outside reasonable control

We will make reasonable efforts to manage affected orders where possible.

Applicable Law

These Terms and the use of Hamza Ki Marzi services are governed by the applicable laws of Pakistan.

Any dispute will be handled through the applicable legal procedures and authorities having lawful jurisdiction.

Nothing in these Terms is intended to prevent a customer from exercising mandatory rights available under applicable law.

If Part Of These Terms Is Invalid

If any provision of these Terms is determined by an appropriate authority to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Read These Terms With Our Other Policies

These Terms should be read together with our:

Product-specific or promotional terms clearly communicated before purchase may also apply where relevant.

Updates To These Terms

Hamza Ki Marzi may update these Terms when reasonably necessary because of changes in:

• Business practices
• Products
• Website functionality
• Delivery arrangements
• Payment methods
• Technology
• Applicable legal requirements

When we update these Terms, the “Last Updated” date near the top of this page may also be revised.

Questions About These Terms?

If you have questions about these Terms, an order, product specifications, customization, shipping, returns or another Hamza Ki Marzi service, contact us.